What is the difference between purchased credits and subscription credits?
Purchased credits remain in your account until you use them or delete your account. Subscription credits belong to your monthly subscription and are replenished monthly.
AI Marketplace Seller Assistant
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Help, FAQ and Direct Support
Here you will find quick answers about the app and the contact form for personal inquiries.
Quick Help
Many questions are answered directly in the FAQs. For personal concerns, you can use the contact form below.
Frequently Asked Questions
Brief answers about account, credits, subscriptions, cancellation, image analysis and account deletion.
Are unused subscription credits carried over to the next month?
No. Subscription credits expire at the end of the month and are reset to the package limit at the beginning of the new month.
Which credits are used first?
The app uses subscription credits first and purchased credits afterwards. This keeps purchased credits available as a reserve for longer.
What happens to purchased credits if I cancel my subscription?
Purchased credits remain in your account after subscription cancellation. Only monthly subscription credits stop being refilled after the subscription ends.
Can I cancel my monthly subscription without deleting my account?
Yes. The subscription can be canceled or paused separately, and your account remains active.
Can I upload product images?
Yes. You can start with an image. The app analyzes visible product details and creates a structured product description as the starting point for the selected generator.
Are AI-generated texts ready to publish immediately?
The results are professional drafts. Please review them before publishing, especially for accuracy, product condition, prices, trademark rights, platform rules and required legal information.
Can I delete my account at any time?
Yes. You can permanently delete your account in the account area. The app asks for confirmation first so deletion does not happen by mistake.
What happens to my data after account deletion?
Saved generations, favorites, portal links, shop notes and account data are deleted unless legal retention obligations apply.
What happens to my remaining credits?
Remaining credits expire when the account is deleted. They cannot be restored or paid out afterwards.
Will I receive 5 welcome credits again if I register later?
No. Welcome credits are granted only once per email address.
Email support
If you need a personal reply, contact us by email at support@rvsoftcode.com or use the contact form.
Help, FAQ & Support | AI Marketplace Seller Assistant
What is the difference between purchased credits and subscription credits?
Purchased credits remain in your account until you use them or delete your account. Subscription credits are provided monthly as part of your subscription and are replenished at the start of each new subscription month.
Can I cancel or pause my monthly subscription at any time without deleting my account?
Yes, the subscription can be canceled or paused separately at any time via the plan management. Your account remains active.
Are AI-generated texts immediately ready for publication?
The results are professional drafts. Please review them for accuracy, product condition, prices, trademark rights, platform rules, and mandatory information before publishing.